Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Ask the Expert

Remote and Hybrid Work in GBS: Ask the Expert
2025-07-09
Agentic AI in GBS: Ask the Expert
2025-06-16
What Are the Top 3 Challenges Facing Shared Services Today?
2023-11-14
Where Is the Best Place to Find Shared Services Talent?
2023-11-07
3 Tips to Drive Employee Engagement in Shared Services
2023-10-31
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AI & IA: The Art of the Possible

Is RPA dead?
2025-07-08
From Traditional AI to Agentic AI: Unifying AI, ML, Deep Learning, and Gen AI
2025-03-11
Intelligent Automation: Strategies for Optimizing IT Budgets
2025-02-28
AI Agents, Agentic AI, and Intelligent Automation
2024-11-21
Evolution of Automation: From RPA to Hyperautomation to BOAT
2024-10-31
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49 Floors: Climbing the Corporate Ladder, One Floor at a Time

The New KPIs: How Adaptability Is Overtaking Tenure in GBS Roles
2025-07-01
What Tower Running Taught Me About Career Agility in GBS
2025-06-06
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Bob Cecil

The 5 Most Critical Roles for GBS to Drive Value
2025-06-10
The Death of the Function…and the Rise of GBS
2025-04-25
Getting More Out of Your Outsourcing Relationships
2024-10-08
Turning a Global Capability Center into a Global Business Services Organization
2024-08-29
Is GBS the Saviour for Generative AI?
2024-04-16
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Modern Tips for Digital Transformation and Learning

Agile Leadership in GBS: Leading Through Uncertainty and Change
2025-06-04
Navigating Career Change in 2024: A Time of Reflection and Opportunity
2024-05-03
Peering Into a Metaphorical Crystal Ball, the Workforce Trends of 2024
2023-10-06
Navigating the Challenges of AI Adoption
2023-08-25
Remote Working and the Misguided Approach to a Return to Normal
2023-07-11
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Upcoming Events

E-Invoicing & CTC 101: Foundations for Tax Compliance and Digital Transformation

22 July, 2025
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E-Invoicing & CTC 101: Foundations for Tax Compliance and Digital Transformation

The Real AI Story: What AI Pacesetters Are Adopting (and What They're Avoiding)

24 July, 2025
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The Real AI Story: What AI Pacesetters Are Adopting (and What They're Avoiding)

Mastering Tax Compliance with AI Agents: Lessons from E.ON's Implementation

29 July, 2025
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Mastering Tax Compliance with AI Agents: Lessons from E.ON's Implementation

Siemens and Redwood: How Finance Automation Cuts Labor Costs and Accelerates the R2R Close

5 August, 2025
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Siemens and Redwood: How Finance Automation Cuts Labor Costs and Accelerates the R2R Close

The Touchless Close: Accelerating R2R Through AI and Automation

7 August, 2025
Online

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The Touchless Close: Accelerating R2R Through AI and Automation

Shared Services and BPO Week Philippines 2025

August 12 - 15, 2025
Manila, Philippines

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Shared Services and BPO Week Philippines 2025
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2025-09-18
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With 76% of organizations already receiving e-invoices (SSON Digital), global adoption is accelerati...
5 Ways To Solve Your e-Invoicing Challenges (Advanced Insights for Compliance)

Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process

2025-09-04
12:00 PM - 01:00 PM EDT

In today’s volatile global economy, finance leaders face growing pressure to do more with less, and...
Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process

The Touchless Close: Accelerating R2R Through AI and Automation

2025-08-07
10:00 AM - 10:45 AM BST

The financial close process is under immense pressure, from tighter reporting timelines and increase...
The Touchless Close: Accelerating R2R Through AI and Automation
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