Peter Nag

COO & Global Head of BPO Shared Services & Transformation Merck

Main Conference Day 1 - Monday, March 24, 2025

9:15 AM Accelerating GBS Growth: Ensuring Scalability and Talent Readiness

As you push for aggressive growth, your GBS operations must be ready to scale efficiently while maintaining top-tier service delivery. In this session, we'll provide actionable insights on expanding your service capabilities and securing the right talent to support your ambitious goals.


  • Align your GBS model with your expansion plans, ensuring it scales seamlessly with your business
  • Build and retain a high-performing talent pool equipped to meet the demands of your growing service portfolio


Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda

In Partnership With:

Shared Services

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