Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Eric Lenard

Vice President, Global Services Finance Johnson & Johnson

Tuesday, March 25, 2025

4:00 PM What Can GBS Organizations Do Today to Ensure They Are Here Tomorrow?

The GBS model has been a cornerstone of operational efficiency for decades. However, forces like new C-Suite leadership, talent retention challenges and lack of quantifiable sustainable ROI have caused some companies to opt to dismantle their GBS structures. Not to mention the bulldozer that is Generative AI convincing some in the C-Suite that it can replace a GBSO.

Attendees will debate how they stay relevant to the Enterprise.

Hybrid models including outsourcing, digital workers and multi-hub strategies
Investment in technology and genAI, driving their own siloed benefit cases
Increased focus on customer experience

Check out the incredible speaker line-up to see who will be joining Eric.

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