Shared Services & Outsourcing Week Conference
Marcelo Quiros
P2P Global Process Owner ZoetisMarcelo Quiros is Glantus´ Costa Rica Site Leader with more than 18 years of experience in the Shared Services Industry working with Fortune 500 companies. He has directed a team of 50+ associates and managed four business process outsourcing vendors in processes, payments, vendor master data, procurement administrative work (third-party risk assessments, vendor onboarding, and supplier management), purchase order management, and more. Marcelo has a Masters Degree from the University of Barcelona in Strategic Business Operations and Innovation, as well as a Project Manager Professional Certification.
Thursday, March 27, 2025
10:00 AM Panel | From P2P, O2C to R2R: Delivering Exceptional Customer Experiences in Finance Shared Services
Finance shared services often operate in a transactional mode, focused on efficiency and compliance. To truly become a strategic partner, shared services must undergo a fundamental shift towards customer centricity. Regardless of the financial process, there are practical steps available to transform finance shared services into a value-added function.
Action Items:
- Mapping the end-to-end customer experience to identify pain points and opportunities for improvement.
- Empowering employees to think like customers and prioritize their needs.
- Utilizing digital tools to enhance the customer experience and drive efficiency.
Check out the incredible speaker line-up to see who will be joining Marcelo.
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